Accepted Payment Methods:

Direct Bank Transfer: You can make payments using your Bank account, providing a quick and convenient payment option.

Payment Processing:

Authorization: When you place an order on our website, the payment will be authorized and charged to your selected payment method. Please ensure that the payment details provided are accurate and up-to-date to avoid any delays in order processing.
Currency: All transactions on our website are processed in AUD. If you are browsing our website from a different country, the final amount may vary due to currency conversion rates set by your bank or payment provider.

Payment Security:

Secure Transactions: We prioritize the security of your payment information. Our website uses industry-standard encryption protocols (SSL) to protect your data during the payment process. We do not store your credit/debit card details on our servers.
Fraud Prevention: In cases where we suspect fraudulent activity, we reserve the right to cancel the order and initiate a refund if necessary. We may also request additional verification from the customer to ensure the payment is legitimate.

Order Verification:

Contact Information: To prevent potential fraud and ensure successful delivery, we may contact you to verify certain order details before processing the payment. Kindly provide accurate contact information during checkout to expedite this process.
Address Verification: We may use third-party services to verify the shipping address provided during checkout. If the address cannot be verified, we will reach out to you for an alternative address or cancel the order and issue a refund.

Payment Confirmation:

Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase. This email will serve as a receipt for your payment.
Failed Payments: In the event of a payment failure, you will be notified immediately. Please ensure that your payment details are accurate and have sufficient funds before attempting to make the payment again.

Payment Disputes & Refunds:

Refund Policy: Our refund policy governs the process of initiating refunds. Please refer to our separate Refund Policy page for more information.
Payment Disputes: If you encounter any issues with your payment or suspect unauthorized activity, please contact our customer support team immediately. We will work diligently to resolve any payment-related disputes promptly.

Changes to Payment Policy:

Ballarat Forklift reserves the right to update or modify this Payment Policy at any time. Any changes made will be effective immediately, and we encourage you to review this page periodically.

If you have any questions or concerns regarding our Payment Policy, please contact our customer support team for further assistance.